My dbox not updating

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Razer products are designed to work well beyond when the warranty has expired.

However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source.

To view the serial number carefully peel back the foam cover of the ear pad.

You will then be able to see the serial number as in this photo.

Please ensure that the microphone is not muted in your operating system and that the Razer Kraken Xbox One is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.

Please ensure the Razer Kraken Xbox One is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

The product may be out of stock or the order may be under protection/fraud review.

Please don’t hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.

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Razer does make available some basic external spare parts at , but we are unable to supply any internal parts or repair guides.We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.If your Stereo audio adaptor isn’t functioning well, check the following: 1. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power. Make sure your headset adaptor is firmly plugged into your controller and that your stereo headset’s 3.5-mm cable is securely plugged into the headset adaptor.Have you updated your controller’s software to support the Stereo Headset Adaptor? You will know it’s plugged in properly if you press the mute button and the LED lights up.

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